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Course curriculum

  • 1

    Course 3: CMC e-Learning

    • Welcome to the course!

    • How to complete this course - Please read in full!

    • Module 1: Who is the FCA and what does it expect of Claims Management Companies.

    • Module 1: Quiz - pass mark 80%

    • Module 2: How will the FCA supervise CMCs and the consequences of getting it wrong?

    • Module 2: Quiz - pass mark 80%

    • Module 3: Treating customers fairly and vulnerable customers.

    • Module 3: Quiz - pass mark 80%

    • Module 4: Complaints Handling.

    • Module 4: Quiz - pass mark 80%

    • Module 5: Marketing and Advertising.

    • Module 5: Quiz - pass mark 80%

    • Module 6: Pre and Post contract responsibilities.

    • Module 6: Quiz - pass mark 80%

    • Module 7: Financial Crime.

    • Module 7: Quiz - pass mark 80%

    • Module 8: Ceasing regulated claims management activities.

    • Module 8: Quiz - pass mark 80%

    • Module 9: SM&CR The Individual Conduct Rules.

    • Module 9: Quiz - pass mark 80%

    • Your course feedback please