VAT

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Course curriculum

  • 1

    Treating customers fairly and the care of vulnerable customers

    • Welcome to the course!

    • How to complete this course

    • Module 1: Treating customers fairly and the care of vulnerable customers

    • Module 1: Quiz - pass mark 80%

    • Download the FCA Guidance for firms on the fair treatment of vulnerable customers

    • Your course feedback please

Instructor(s)

Training Director

Martin Fenton

Martin has over 30 years of working in the consumer credit marketplace. Primarily working for motor finance lenders, Lombard, UDT and First National in sales management and training and development roles. During that time he has worked with retailers and brokers to help them develop the sale of consumer credit products to their customers. His knowledge of consumer credit regulation over this time has enabled him to deliver practical and engaging compliance training to firms in order to skill their staff and to evidence training competence. Call 01423 522 599 or email us at info@consumercreditcompliance.co.uk.